Return policy

30/12/2020 07:23 AM 442 Views

Purpose of Personal Data Collection

Moc An Chau collects certain personal information and organizational/business information from customers and partners when they access the website, submit contact forms, request consultation or quotations, or communicate through channels integrated into the website.

The information is collected for the following purposes:

To receive and respond to requests for consultation, quotations, and cooperation;
To contact customers to verify information required for consultation, site surveys, quotation preparation, and service provision;
To improve the quality of website content, interface, and user experience;
To support customer care activities, maintain records of communications and transactions, and provide after-service support;
To comply with applicable legal obligations where necessary.

Types of Data Collected

Depending on the circumstances, Moc An Chau may collect the following information:

Full name;
Telephone number;
Email address;
Company or organization name;
Address;
Details of requests for consultation or quotations;
Information relating to service requirements, types of waste, waste volume, and waste generation locations;
Basic technical data generated when accessing the website, such as IP address, browser type, access time, and website usage activity.

Scope of Data Use

Moc An Chau uses personal data only for the purposes stated above and to the extent necessary to:

Contact customers;
Provide consultation, quotations, and proposed service solutions;
Provide information regarding services, legal documentation, and the Company’s capabilities at the customer’s request;
Improve website operations and customer care activities;
Support internal administration, record retention, and verification of transaction information;
Provide information to competent government authorities upon receipt of a lawful request.

Data Retention Period

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected, or until the data subject submits a valid request to correct, update, or delete the data, unless otherwise required by law.

Sharing of Personal Data

Moc An Chau is committed to not selling, exchanging, or unlawfully sharing customers’ personal data with any third party.

Personal data may be shared in the following necessary circumstances:

With relevant internal departments for the purpose of handling customer requests;
With technical service providers, data storage providers, or website operators, but only to the extent necessary;
At the request of competent authorities in accordance with applicable laws.

Data Protection Measures

Moc An Chau implements appropriate administrative and technical measures to protect personal data and to prevent unauthorised access, loss, leakage, or misuse.

However, the internet environment always involves certain technical risks. Therefore, Moc An Chau cannot guarantee the complete elimination of all risks of unauthorised access that are beyond its reasonable control.

Rights of Data Subjects

Data subjects have the right to:

Be informed about the processing of their personal data;
Request the correction or updating of inaccurate information;
Request the deletion of personal data or restriction of data processing to the extent permitted by law;
Withdraw their consent to the processing of personal data where applicable;

Governing Language

This Policy is prepared in Vietnamese and may be translated into other languages for reference purposes. In the event of any discrepancy or inconsistency between the Vietnamese version and any translated version, the Vietnamese version shall prevail.